This page explains how to report a vulnerability, raise a privacy concern, or request action concerning your data. Shenzhen Shuidishichuan E-Commerce Co., Ltd. (深圳水滴石穿电子商务有限公司) operates this website.
Contact us
For business or technical enquiries, privacy questions, corrections, deletion, authorization requests or security reports, email admin@sdscbusiness.com.
No website account is needed. Identify the request type in your subject line and use the same email thread to follow up.
What to include
Describe the affected page or service, what happened, when you noticed it, and how we can reply. If relevant, include reproduction steps or a screenshot with private information removed. For a data request, identify the relevant correspondence or service relationship and the action you are requesting.
Please do not send Amazon passwords, API secrets, authorization tokens, or copies of other people's data. Do not access or alter information belonging to other users when investigating a concern.
How we handle reports
- Submit. Email the concern to admin@sdscbusiness.com. For a security issue, describe the potential impact so we can assess it.
- Verify. We review the information and may ask for reasonable clarification. For a data or authorization request, we verify that you are entitled to make it. We do not need your Amazon password for this verification.
- Confirm and track. We acknowledge the report and use the same email thread to track questions, relevant updates, and your follow-up messages.
- Investigate and act. We investigate the concern and take the appropriate corrective or data-handling action. If information must be retained under applicable law or a request cannot be completed as submitted, we explain the limitation.
- Report the outcome. We reply with the result and any action you need to take. You can reply to the same thread with further questions or evidence.
We prioritize reports according to their impact and keep the reporting person informed as the matter is handled. Please use the existing email thread for follow-up so the relevant context stays together.
Seller and advertiser authorization requests
SP-API seller authorization and Amazon Ads advertiser authorization are separate connections. Identify the service, store or marketplace, a non-secret account identifier and whether you need access stopped, data corrected or data deleted. Do not send passwords, client secrets or refresh tokens.
You can revoke the relevant authorization in Amazon’s application authorization settings or email us to stop the corresponding access. Revocation alone does not delete previously stored data; include the requested data scope if you also want deletion. We verify your authority, stop the relevant processing and delete information no longer needed under applicable policies. If records must be retained by law, we explain the reason and limitations on their use.
This public website does not receive authorization callbacks or handle seller API data. Read our privacy policy for information categories, purposes and retention arrangements.